Terms & Conditions

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

All item specifications offered on our site - such as but not limited to weights, measurements are based on original model and can fluctuate as a byproduct of our production processes. 

All item specs are offered to provide a general understanding of approximate scale, feel and fit of our items.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Discounts and promotional sale

The Room101 20% off discount will be applied as advertised to all customers using a valid coupon code, on all store collections / categories with the following exceptions: Archive, Limited Edition, Custom, Collaborations, Strong Box, Apparel. The offer is valid on Room101Brand.com for a limited time only for consumer purchase. Not valid on previous purchases and cannot be combined with other promotions. Room101 reserve its right to cancel the promotion or update the promotion terms at any time.

The Room101 30% or 40% off discounts will be applied as advertised to all customers using a valid coupon code, on all store collections / categories with the following exceptions: Archive, Shadow Drops, Custom, Collaborations, Strong Box, Apparel. The offer is valid on Room101Brand.com for a limited time only for consumer purchase. Not valid on previous purchases and cannot be combined with other promotions. Room101 reserve its right to cancel the promotion or update the promotion terms at any time.

Additional discounts will be applied as advertised to all customers using a valid coupon code, on all store collections / categories with the following exceptions: Archive, Shadow Drops, Custom, Collaborations, Strong Box, Apparel. The offer is valid on Room101Brand.com for a limited time only for consumer purchase. Not valid on previous purchases and cannot be combined with other promotions. Room101 reserve its right to cancel the promotion or update the promotion terms at any time. 

Archive 

There will be no opportunity for returns or refunds for Items offered through Archive. Should you need any resizing / refinishing work related to one of these items, this work will be billed at our studio rate and not offered as part of the discounted purchase price. 
All of these items are studio sample and have varying levels of patina and/or wear. You purchase from this sale with the understanding that all pieces from this sale are in what we consider to be "respectable" condition - not new. You accept these items in as is condition and we will do our best to illustrate condition in item photos where and when we can. 
 
This applies to any merchandise sold from March 30 2020 onward as part of our ongoing direct to consumer sample sales. 
 

Please see Shipping & Returns policy for details regarding shipping, returns and exchanges on promotional sales.